The company CHEMEIA SRL guarantees the right of withdrawal for any reason from the purchase contract.
To exercise this right, you must send a registered letter with return receipt and preferably also an e-mail to chemeia@chemeia.it or a fax, specifying the order number and which products are subject to return. All within 14 days (calendar) of receipt of goods.
However, the right of withdrawal is subject to the following mandatory conditions:
1) Pursuant to Article 64 et seq. of Legislative Decree. n. 206/ 2005, if the Customer is a consumer (i.e. a natural person who buys goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form to CHEMEIA SRL a reference of VAT), has the right to withdraw from the purchase contract for any reason, without penalty.
2) The purchased goods must be returned unused and undamaged, in its original packaging complete in all its parts (including packaging, documentation and ancillary equipment: manuals, cables, etc.), strictly avoid labels or adhesive tapes on the original packaging of the product and place it in a second box. Products that have been used or show signs of damage or soiling will not be accepted.
3) According to the law, shipping costs related to the return will be borne by the customer. Return of products that are not intact, deteriorated, or lacking original accessories and equipment will not be accepted and will be returned to the sender with additional freight charges.
4) Shipment, until the certificate of receipt in our warehouse, is the full responsibility of the customer. We are not liable in any way for damage or theft/loss of goods returned by uninsured or untracked shipments (e.g.; priority mail).
5) If the goods are damaged during transport, we will promptly notify the customer of the incident (within 5 working days of receipt of the goods) to enable him to file a complaint against the carrier of his choice and obtain reimbursement of the value of the goods (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal.
6) If, on the other hand, the return is returned undamaged in all of the above points, we will refund the cost of the goods only (not the shipping costs) via a transfer procedure of the amount charged to the credit card or by bank transfer within 14 days (calendar) from receipt of the returned goods. For any dispute between the parties in this regard, the Court of the place of execution of the contract shall have jurisdiction.
